Refund policy

Return & Refund Policy

At ShopAmmika, we ensure every customer receives unworn, brand-new jewellery in perfect condition. For hygiene and safety reasons, we do not accept returns or exchanges.

However, refunds are available under specific circumstances outlined below.

Refund Eligibility

1. Item Arrives Damaged, Defective, or Incorrect
If your item arrives damaged, defective, or not as described, you may request a refund.

Required documentation:
• Clear photos or videos of the issue
• Photos of the packaging
• Order number

Once reviewed and approved, a refund will be issued to your original payment method.

2. Order Does Not Arrive
If your parcel is lost in transit or exceeds the expected delivery timeframe, we will investigate with our courier partners. A refund will be issued if the parcel is confirmed lost or shows no movement for an extended period.

3. Item Arrives Misshapen Due to Transit
If your jewellery arrives bent or misshapen due to shipping, please provide photos or video proof within 48 hours of delivery. Approved claims will be refunded to the original payment method.

Non-Refundable Situations
• No refunds for change of mind
• No returns or exchanges due to hygiene reasons
• No refunds without valid photo or video evidence
• No refunds on sale items unless defective

How to Request a Refund
Email: support@shopammika.com
Include your name, order number, description of the issue, and required photos/videos. Claims must be submitted within 7 days of delivery.

Processing Time
Approved refunds are processed within 3–7 business days. Processing times may vary depending on your bank or payment provider.